Just as there lacks an agreement on what constitutes knowledge, there is no universally accepted definition of knowledge management. In the broadest context, KM can be viewed as the process through which businesses generate value from their knowledge based assets and intellectuals (Fred et al, 2011). Generating value from the intellectuals implies codifying what customers, partners, and employees know, and share such information to the employees, departments and with other companies to formulate best practices (Bebensee, Helms and Spruit, 2011). The practice is enhanced by information technology use whereby the IT systems assist in identification, creation, representation, distribution, and ...
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