Play SMART Toys Customer Service Plan to date:
Mission: To make toys that kids of all ages love. Vision: To make all Play SMART toys environmentally friendly by 2025. Values: We value safety, health, and the planet. Results of SWOT completed in the last month: There are two new competitors entering the market with high technology toys and games. There are only 6 CSRs working 8 hour shifts in-house, and costs are very high. Recently there have been some new customers accessing the website and ordering from Asia. Process the customer service department will use to achieve these goals Target Customers: Children in the Unites States (U.S.) ...
