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I belong to the customer oriented travel industry. A customer wanted me to plan an itinerary for him and his family for a weeklong trip to Europe. A part of the trip in Naples saw him without hotel reservation. The customer had already paid for the trip but was left to fend for himself. I had planned the entire trip and made all reservations required. Since it was my customer, he was indignant at the turn of events and started abusing me from Naples. I ignored his outburst and made alternate accommodation for him at Naples in the ...
