Essays on Switchboard

Hotel California – St. Kilda

Job Advertisement and Selection Procedure for a Front Office Receptionist General Position Description The Front Office Receptionist will be employed on a full-time basis. S/he will be reporting to the Assistant Manager – Customer Relations. The role of the Front Office Receptionist will be in the service of day to day hotel functions, including but not limited to, front office reception, word processing, secretarial, and any other administrative duties that s/he may be assigned. The receptionist will also handle the Hotel telephone switchboard, reception counter services, and other public address announcements as may arise from time to time. The ...

The Joint Commission on Accreditation of Healthcare Organizations requires the root cause analyses in order to extract detailed information. Root cause analyses aid the need for corrective action, system evaluation and trending and tracking. Trending enables the managers to find out the number of times a particular error occurred and the frequency in which a unit of the hospital is involved. The information obtained provides hints to the main problem. In this case, the relevant human factors present are a patient from surgery who required medical attention and no one was answering the switchboard. The IV was also beeping as the ...

1. Introduction QIBT hotel has performed quite well since the opening; however there are some issues related to training, soft skills and performance evaluation with the front desk team due to which various situations leading to customer dissatisfaction have appeared. This report will highlight the issues and will use your raise from the service industry to provide recommendations on improving and eradicating the issues in order to reinstate the level of customer satisfaction as desired for the growth of the service organization. 2. Key Problems and Issues Customer satisfaction is an important factor for success in ...

Introduction

Being prepared for any possibility and take preventive measures is the need of the hour to avoid any untoward situation in life. But, prevention is always better than cure for the treatment of any situational ailment. Such kind of happening could be meeting with minor or major accident or incident. As any untoward happening is an external phenomena which is beyond the control of anyone. Also, it is known what will happen next and to whom. In this context, taking safety precautions and adopting safety measures is the only way to take on the challenges of any unfortunate ...

Part A

It is important to note that electric fire is fatal and its outbreak must be followed by emergency evacuation process. For a big building accommodating a lot of people, the evacuation procedures should be well planned so that greater number of people are saved from being engulfed by the fire. Planning entails coming up with procedures that would enable greater number of people exposed to the risk to be saved. It is the role of the principal contractor to ensure that the workplace is safe. This means that the principal contractor has to plan for the provision of amenities. The contactor ...

Part A

It is important to note that electric fire is fatal and its outbreak must be followed by emergency evacuation process. For a big building accommodating a lot of people, the evacuation procedures should be well planned so that greater number of people are saved from being engulfed by the fire. Planning entails coming up with procedures that would enable greater number of people exposed to the risk to be saved. In the scenario given, it is claimed that the truck, which was trying to avoid knocking down the boy accidentally knocked over the electricity post. The post fell on one side ...