Whether technology by itself is enough to ensure high-quality customer service or not
Although technology improves the quality of services to customers, it does not ensure that high-quality services are offered to clients due to various reasons. First, cyber crimes have been a great challenge to technology. Companies, which have maintained close connections with technology, have been victims of cyber crimes and thus reduced customer service. Through hacking, miscellaneous individuals have managed to tamper with the company data thus causing inconveniences to both the company and its customers. Identity theft has also been observed to be a factor, which lowers the company customer care relationships. Individuals have also managed to gain access ...