1) In the case of Jackson there arises quality problem which range from poor expertise service delivery sectoral management failure as the managers in charge of their departments are not aware of some of the services or work carried within their category as well as being ignorant and giving false information to the customers the customer was continually frustrated by use of wrong information perpetually he was assured that his car would be ready soon and ready for correction but this turned out be not the case and this made his car to taken longer than it was required.
Poor expertise is seen in how the condition that was supposed to be rectified was worsened
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