Essays on Total Quality Management

Introduction

Management accounting (MA) involves collection and dissemination of accounting information for purposes of decision making. Over the recent past, management accounting has experienced significant changes, an aspect that is explained by different scholars (Sven, 2007, p. 336). The topic has attracted different concerns from various stakeholders, linking recent changes to globalization and changes experienced in the organizational settings. The concept of MA is understood to have significant impacts on organizational management as it is used in making strategic decisions (Arroyo, 2015, p. 287). This paper evaluates various theories explaining factors influencing change in management accounting. To achieve study objective, ...

Summary

A quality management system is a set of policies that involve processing and procedures for execution and planning in the primary business area of an organization. The quality management system refers to the entire system in the business sense. A quality management system integrates the many processes that occur within the organization and thus purposes to give an approach of processes that is needed for the execution of the project. A process based quality management system makes it easy for the organization to identify, improve and control the processes that eventually lead to the improvement of performance in business. ...

Investing In Saudi Arabia Market

Investing in Saudi Arabia market Introduction The Saudi Arabia economy has for long been driven by the performance of the oil market. The entire economy has also been primarily managed by the government leaving little room for the private sector. The existence of many government bureaucracies has also in the past hindered the development of the private sector. The strict Islamic culture has also been a challenge for the operation of the business from the open economies. The period 2003 to 2013 marked one of the largest oil booms in the history of the country. The oil prices in ...

Introduction

Total Quality Management practitioners believe in aligning mega trends with available opportunities in their surroundings. These companies are focused on research and analytics for the long term; at least a considerable time in advance. In the case of some companies, it could be some lesser years. This is where these companies have a competitive advantage. The companies which follow the TQM guidelines have their own quality definition of growth. Any kind of economic transformation would mean a step towards growth for them. Research-based data shows that the revenue of companies that have good TQM practices can be increased up ...

Productivity and quality are some of the most important concepts in every organisation. For an organisation to be successful, it should be able to produce high quality goods and services at the lowest cost possible. Both quality and productivity have the potential to raise the level of a given organisation to international standards. Several factors are associated with both quality and productivity. It is essential for the organisation to employ certain tools that would enable it to produce high quality goods with the potential of fetching high prices with low production costs. The tools used for measuring quality as ...

Problem Presentation

RealTechy Inc. has been experiencing growth in its sales following the increased demand for its products in the market. Over the years, the corporation has had the best products in the market. Its products have held a reputation for being of high quality as opposed to the others in the market. Besides, the firm is renowned for offering quality services to the clients regarding the delivery of products as well as customer complaint handling. Products’ quality and excelling customer service have translated to the continued growth of the firm. Currently, the company is facing the challenge of balancing quality ...

Executive Summary

Organizational change is the best approach for Wengart to take if it is to eliminate customers’ complaints and create a motivated workplace environment. In spite of the fact that its leaders seem to disapprove the ability of TQM model to create desired changes, it is imperative that all managers understand that one of the essential qualities of leaders is the ability to transform theoretical knowledge into practice through critical thinking. Kotter’s eight stage change model, in this case, improves the ability of every stakeholder to act accordingly since the model provides clear guidelines on how Wengart could develop ...

The idea of giving patients questionnaires when they leave the hospital is good since will be a satisfaction survey that would help the Memorial Hospital to get feedback from patients on where they feel the hospital is doing well and the areas for improvement. Additionally, it is necessary for the hospital to rely on audit reviews conducted regularly since they determine the areas that have weaknesses and the reasons for the shortcomings. Audits enable the hospital to identify the performance of all the services it provides including the rate of hospital re-admissions, number of deaths and complaints from patients, ...

Nowadays one can observe the increased competition in almost all industries and spheres of life. The products have become much more sophisticated, but still there are a lot of people that are dissatisfied with the poor or insufficient quality of the products. The companies that can invest additional resources into the improvement of the products may eventually receive a strong competitive advantage, because they will successfully satisfy the customers’ needs. Some companies go further and make the customer satisfaction the top priority and for them improvement of the quality standards in one of the main business objectives. In order ...

Introduction

The firm randomly sampled 30 customers that visited the restaurant between 1st match 2016 to 28th march the same year. The overall is further divided into three strata with each having a total of ten respondent based on whether the customer purchased alcohol beverage, non-alcoholic beverage or food. The decision is taken since the paper aims at understanding its ability to retain customers based on satisfaction and probability of return measures in each business line. In addition, the firm is interested in understanding satisfaction level associated with the support facilities such as the washroom, interior design, sink cleanliness and ...

Abstract

The automotive industry is one of the industries that has been characterized by intense rivalry. Companies invest a lot of resources to come up with innovative solutions that give them an edge over their rivals. Customer satisfaction is the main target for every company since evidence suggest that increased customer satisfaction contributes to enhanced customer loyalty. One of the areas of focus has been quality control. Quality control in the automotive industry has been improving over time. Besides increasing customer satisfaction, quality controls have been employed in the automotive industry to achieve other goals such as cutting costs, meeting ...

Introduction

Quality management (TQM) refers to an integrated approach developed to improve the quality at every level of the organization. It is a systematic quality improvement tool to achieve the purpose of performance improvement in terms of quality, productivity, customer satisfaction and profitability. It focuses on the continuous process improvement in the organizations to offer high customer value and meet needs of the customer. Four main factors are linked to the TQM strategy, such as customer satisfaction, employee involvement, managerial leadership and process improvement and control. The organizations that give preference to quality are needed to identify customers, their needs ...

This study explains the relationship between quality management system and goals and objectives of the University. It was examined, that there is a certain practical impact from applying quality management tools in achieving goals and objectives in Universities. As a result of research, right chosen and properly developed model for strategic quality management in University facilitates the improvement of educational processes and achievement of a set strategy, however it is a practical issue of identifying system that is the most appropriate and the most effective. Technology, communication and virtue will be elaborated over in order to present a model ...

Abstract

Total quality management is an approach steeped in scientific management. It involves an attempt to cut down on defects and meet what consumers require of a firm. TQM is based on the formulation of a system to monitor and control affairs and set and meet quality targets through a generalist framework. This is done through several approaches and systems including Six Sigma, Toyota Production System and ISO-9001. This paper focuses on ISO-9001. It is an accreditation system that is utilized by registering with a global monitoring system that is applied over an extended period of usually 6 months. ISO-9001 ...

Introduction

The supply chain management and logistics have been an essential part of all the economies and business entities. The two go hand-in-hand. In essence, the application of E-business in logistics plays a significant role in the integration of supply chain management. In other words, the successful integration of supply chain management greatly relies on E-logistics. For this reason, the present paper centers on E-logistics in supply chain management. In particular, the purpose of this paper is to analyze the findings from a starter article and two major articles about E-logistics and supply chain management. The paper first summarizes these ...