Description of the case
Complaints during consultations is a normal occurrence in the clinical practice. Family doctors experience their fair share of these complaints as discussed in this segment. As part of the resolution of complaints during consultations, effective communication is central in addressing this pertinent issue. By communicating effectively, family doctors can employ various tactics in addressing these complaints. To begin with, asking the patient how they feel concerning an issue is the foremost way of dealing with complaints. In this regard, questions such as “can you explain what is making you upset in your own words” can surface. In our case, ...
