Literature Review
The literature review focuses on organizational learning, organizational memory, organization structure, shear tacit knowledge as well as KM tools and techniques. Organizational Learning (OL) can be defined as the means by which team detects errors and them by gaining knowledge through individuals who act as agents (Tom and Murphy, 2007). According to Huber, there are four constructs which are linked to OL, which include: knowledge acquisition, information distribution, information interpretation and organizational memory (OM) (Dalkir, 2016). One important aspect in KM is the organization chart can be defined as the manner in which an organization designs its management and ...