Introduction
Unexpected medical expenses are very common, and they are frustrating when they happen. These medical requirements have to be met, and this necessitates the need to have an insurance cover. The US federal government offers health insurance programs called Medicare and Medicaid that cater for the financial burden for aged and poor citizens respectively (Rowland & Lyons, 1996). A hospital that accepts Medicare or Medicaid as pay sources is very sensitive to its clients. Furthermore, a hospital should satisfy its customers fully and reduce the cost of medical services for them (Rowland & Lyons, 1996). This paper analyzes quality initiatives that ...