RE: Maintaining brief style for internal communication
This is to bring to your kind notice that while communicating with clients certain employees are so terse that the impolite style offends our valuable customers. While it is all the more important to be as brief as possible while writing to clients, we should maintain a specific structure that reflects our values and concern for them. I strongly advise that an in-house communication style comprising the following be adopted while writing to clients: salutation, acknowledging situation with empathy, action taken and formal signing off. More importantly, make your letter brief, to the point and reflect your genuine interest ...