Ans 1. The basic services provided by Charlie Green’s Xpresso Lube Company were oil-change; quick oil and lubricants. Charlie had a bad experience earlier with the oil change companies and after he set up the Xpresso lube business his goal was to provide the most rewarding experience to his customers. Along with oil-change service, the coffee shop was also started that catered to the tastes of the customers. When the business was started, Charlie also brought in a music band to entertain the customers in evening. He also combined his transportation service with the oil-change business to provide transportation to ...
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Ans 1. Xpresso Lube’s Service Package
Charlie Green’s Xpresso Lube Company provided the basic services of oil-change to its customers. The company was started with an intention to provide a unique, pleasing and a good experience to the customers who came in for the oil change. Charlie also started the services of a coffee bar that had numerous facilities to entertain the customers. The coffee bar had different varieties of coffee to suit the taste of different customers. Charlie provided his customers to and fro transportation to their work to reduce any inconvenience that would cause when they drop their vehicles for oil-change. The customers were clearly ...
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